*Read first: Creating Stations

Groups and call queue.

Documents, PDFs, QR Codes & iFrames

FAQ  What Devices to use with Virtual Front Desk?

FAQ  Is Virtual Front Desk right for my business type?

Android Tablets, Chrome in Full Screen and kiosk mode (Pinned app)

iPad Kiosk mode (Guided access)

Windows Kiosk mode

FAQ  What key features set Virtual Front Desk apart from competitors?

FAQ Subscription and Plans

Setting up your Microsoft 365 business (Including MS Teams for work) and Azure environment

FAQ Are you available worldwide?

FAQ What is Virtual Front Desk's customer support like?

FAQ How does the Microsoft Teams integration work?

FAQ Do you offer Virtual Assistants to answer calls?

History ; Call logs, Sign in logs, Pre-Registration logs and Transaction logs

Must Read to use the MS Teams integration, call queue & auto attendant

Subscriptions, free trial, and pre paid credit.

Customization, logo and background images

Visitor sign in, sign out and Express QR code sign in

Trouble shooting guide, Firewall, Permissions

Live Call Features

Neat Frame or Board

Phone call and call forwarding 

Global admin, admin and regular users

Payments Stripe Terminal, Credit and Debit Card Reader, POS Point of Sales 

Virtual Assistant

Printing Badges and Documents

iFrames, URL, Websites and Webapps

Users

Quick Access button

Settings Menu

 Sign up, Regions, Microsoft SSO and Google SSO Log in

Translator

Azure Groups

Clock in Clock out, Timesheets

Infrastructure; Built on Microsoft Azure with ACS, HIPAA-Compliant Video Technology

Mobile application iPhone and iPad

Digital Scanner

Printer app technical specifications

Android Mobile native application

Monitoring or Live streaming your stations

<img src="https://cdn-assets.productfruits.com/db68a3c0-a02a-4ab0-8670-582c9eba5c21" alt="" class="lexical-inline-image position-full" style="z-index: 20;">Locations&nbsp; Locations are physical addresses where you can manage one or multiple stations. Start by creating a location, and then add stations to it.&nbsp; The pictures and addresses of your locations are for internal use.&nbsp;Virtual Front Desk is ideal for efficiently managing multiple locations under a single account. &nbsp;<img src="https://cdn-assets.productfruits.com/fca7a225-b5eb-4d4c-8ff2-2f8341c2ae6b" alt="" class="lexical-inline-image position-full" style="z-index: 20;">Stations Click Add Station to create a station for this location. <img src="https://cdn-assets.productfruits.com/d896ea81-b0c5-4465-adc9-6dd40981561e" alt="" class="lexical-inline-image position-full" style="z-index: 20;">Follow steps 1–3 to configure the station’s <a href="https://virtualfrontdesk.productfruits.help/en/article/customization-logo-and-background-images" target="_blank" rel="noopener noreferrer" class="LexTKB__link">design </a>and the action buttons you want to display. <img src="https://cdn-assets.productfruits.com/401d793e-7f4a-4afc-9c12-a9fec4207ba6" alt="" class="lexical-inline-image position-full" style="z-index: 20;">Once the setup is complete, enter the station’s connection code at <a href="https://station.virtualfrontdesk.com/welcome" target="_blank" rel="noopener noreferrer" class="LexTKB__link">station.virtualfrontdesk.com</a> on the device you want to use as your station. <img src="https://cdn-assets.productfruits.com/dd7a7070-4b58-44ef-b82c-10867c7cf0e6" alt="" class="lexical-inline-image position-full" style="z-index: 20;">Connection codes are single-use. If the station asks for a new code (for example, if the browser cache was cleared), you can duplicate the existing station to generate a new code, then delete the old station to avoid overcharges. The system charges per activated station, even if a station is offline.If you are using a different region (for example, app.virtualfrontdesk.global), be sure to use the matching station URL (station.virtualfrontdesk.global) so it aligns with your dashboard region.<a href="https://virtualfrontdesk.productfruits.help/en/article/printing-badges-and-documents" target="_blank" rel="noopener noreferrer" class="LexTKB__link">Badge and document printers</a> are configured at the location level, since multiple stations can share the same printer. If you prefer to have one printer per station, create a separate location for each station. <img src="https://cdn-assets.productfruits.com/5f36b4c1-06eb-4b73-b96e-cf4e9bc3080a" alt="" class="lexical-inline-image position-full" style="z-index: 20;"> Buttons: multiple actions to choose from<img src="https://cdn-assets.productfruits.com/e681a852-882c-4836-9f7f-8e7e1e6bb151" alt="" class="lexical-inline-image position-full" style="z-index: 20;"> Video call the global admin &amp; all users who are not in a group The global admin and all online users who are not assigned to a group will receive notifications simultaneously on their dashboards. If no one answers the video call within 30 seconds, the system will automatically dial the default phone number defined in the global admin’s call forwarding settings, based on your configured preferences. Please note that if <a href="https://virtualfrontdesk.productfruits.help/en/article/must-read-to-use-the-ms-teams-integration-call-queue-auto-attendant" target="_blank" rel="noopener noreferrer" class="LexTKB__link">Microsoft Teams integration</a> is enabled, this function will only video call the global admin.&nbsp;User Sends a video call notification to a specific user, either in our web app or in <a href="https://virtualfrontdesk.productfruits.help/en/article/must-read-to-use-the-ms-teams-integration-call-queue-auto-attendant" target="_blank" rel="noopener noreferrer" class="LexTKB__link">MS Teams</a>. You can select multiple users to create a submenu. If a user is unavailable for a video call, the system can automatically send an SMS, send an email notification, or dial the user’s phone number, based on the preferences set in the user’s settings. SMS and email notifications are not supported for Microsoft Teams users. Phone Call Enter a phone number to place a standard phone call.Groups This will notify the <a href="https://virtualfrontdesk.productfruits.help/en/article/groups-and-call-queue" target="_blank" rel="noopener noreferrer" class="LexTKB__link">group</a> according to your configured preferences, either for group calling or serial (call queue). Please note that for <a href="https://virtualfrontdesk.productfruits.help/en/article/must-read-to-use-the-ms-teams-integration-call-queue-auto-attendant" target="_blank" rel="noopener noreferrer" class="LexTKB__link">MS Teams users</a>, call queue is set by default to avoid conference calling. To enable group calling with MS Teams, follow these steps: create a call queue in your Microsoft Teams admin account, import this call queue as a regular user, and activate the 'MS Teams Call Queue' option in the User Tab. Please ensure that each user has an MS Teams Phone Standard license for the integration to work. Azure Groups (AAD Employee directory) This option allows you to display users from a selected <a href="https://virtualfrontdesk.productfruits.help/en/article/azure-groups" target="_blank" rel="noopener noreferrer" class="LexTKB__link">Azure group</a>. You can choose to show a full list or enable a search box, allowing visitors to look up who they’re meeting for added confidentiality.&nbsp;Note: You can sync your Azure group with a single click under the "Azure Group" tab in your dashboard.PDF Displays a <a href="https://virtualfrontdesk.productfruits.help/en/article/documents-pdfs-qr-codes-iframes" target="_blank" rel="noopener noreferrer" class="LexTKB__link">PDF</a> on the station screen. Select multiple PDFs to create a submenu. (Upload PDFs from the Content library tab.) Trick: Add &nbsp;a QR code in your PDF design to share the pdf with the visitor!&nbsp;QR Code Displays a <a href="https://virtualfrontdesk.productfruits.help/en/article/documents-pdfs-qr-codes-iframes" target="_blank" rel="noopener noreferrer" class="LexTKB__link">QR Code</a> on the station screen. Select multiple QR Codes to create a submenu. (Upload QR Codes from the Content library tab.)Visitor sign in Starts the selected <a href="https://virtualfrontdesk.productfruits.help/en/article/visitor-sign-form-and-sign-out-option" target="_blank" rel="noopener noreferrer" class="LexTKB__link">visitor sign</a> in form. Select multiple Sign in forms to create a submenu. (Create your Sign in forms from the Visitor sign in tab.) Visitors can pre register and express sign in at the station with a QR code or 4 digit code.Sign out Displays the <a href="https://virtualfrontdesk.productfruits.help/en/article/visitor-sign-form-and-sign-out-option" target="_blank" rel="noopener noreferrer" class="LexTKB__link">sign-out</a> form where previously signed-in visitors are prompted to enter the first three letters of their name, select their name from the generated list, and complete the sign-out process. The sign-out form is an optional feature that can be enabled when setting up your Visitor Sign-In Form.Notifications Sends an email and an SMS text.&nbsp;iFrame You can display various URLs such as online fillable forms (e.g., <a href="https://www.jotform.com" target="_blank" rel="noopener noreferrer" class="LexTKB__link">JotForm</a>), websites, or certain web applications like Google Calendar within an<a href="https://virtualfrontdesk.productfruits.help/en/article/documents-pdfs-qr-codes-iframes" target="_blank" rel="noopener noreferrer" class="LexTKB__link"> iFrame</a> alongside the Virtual Front Desk app. However, please note that iFrames do not support redirections. If the embedded content includes actions that redirect to a different URL, it will cause the iFrame to break. Therefore, ensure that any website, form, or web app you wish to display within an iFrame does not perform actions that redirect outside of the original domain's URLs.&nbsp;First, upload the iFrame URL under the Content library section. Once uploaded, select it as the action for your button.Please note that iFrames can also be used in various other ways, such as:<ul class="LexTKB__ul"><li value="1" class="LexTKB__listItem">During a <a href="https://virtualfrontdesk.productfruits.help/en/article/live-call-features" target="_blank" rel="noopener noreferrer" class="LexTKB__link">live call</a></li><li value="2" class="LexTKB__listItem">In a Visitor Sign-in Form</li><li value="3" class="LexTKB__listItem">Under your Station Branding section, where you can split the screen to display the iFrame alongside your welcome screen. <img src="https://cdn-assets.productfruits.com/369d84f9-2860-42dc-85fa-9582983a8751" alt="" class="lexical-inline-image position-full" style="z-index: 20;"></li></ul> POS: Request payments with a Stripe terminal. Virtual Front Desk offers full integration with the Stripe S700 terminal. Pair it to a station in just a few clicks and start accepting credit card payments while on a video call with a customer. <img src="https://cdn-assets.productfruits.com/f3bd8976-8c12-4420-8776-ed2400439da7" alt="" class="lexical-inline-image position-full" style="z-index: 20;"> &nbsp;

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*Read first: Creating Stations