*Read first: Creating Stations

Adding Users, Admins and MS Teams integration

Understanding Groups and call queue.

Documents, PDFs, QR Codes & iFrames

FAQ  What Devices to use with Virtual Front Desk?

FAQ  Is Virtual Front Desk right for my business type?

Android Tablets, Chrome in Full Screen and kiosk mode (Pinned app)

iPad Kiosk mode (Guided access)

Windows Kiosk mode

FAQ  What key features set Virtual Front Desk apart from competitors?

FAQ Subscription and Plans

Setting up your Microsoft 365 business (Including MS Teams for work) and Azure environment

FAQ Are you available worldwide?

FAQ What is Virtual Front Desk's customer support like?

FAQ How does the Microsoft Teams integration work?

FAQ Do you offer Virtual Assistants to answer calls?

History, Call logs and Sign in / Sign out logs

Must Read to use the MS Teams integration, call queue & auto attendant

Subscriptions, free trial, and pre paid credit.

Customization, logo and background images.

Visitor sign form and sign out option

Trouble shooting guide

Live Call Features

Neat Frame or Board

Phone call and call forwarding 

Admin and regular users

Virtual Assistant

Printing Badges and Documents

iFrames, URL, Websites and Webapps

Users

Quick Access button

Settings Menu

 Sign up, Regions, Microsoft SSO and Google SSO Log in

Translator

Azure Groups

Clock in Clock out, Timesheet

Built on Microsoft Azure with ACS for Secure, HIPAA-Compliant Video Technology

Locations&nbsp; Locations are physical addresses where you can manage one or multiple stations. Start by creating a location, and then add stations to it.&nbsp; The pictures and addresses of your locations are for internal use.&nbsp;Virtual Front Desk is ideal for efficiently managing multiple locations under a single account. &nbsp;<img src="https://cdn-assets.productfruits.com/a458ce34-c9f1-4bda-ba77-61d06b13a94d">Stations Begin by adding a station. Customize your welcome screen and then add your first button. Name the button and assign one of the following actions. After selecting the desired action for a button, save your changes to generate a unique connection code. On the device you want to use as a station, visit station.virtualfrontdesk.com and enter the connection code. This will either initiate your free trial or add the station to your existing subscription. If you need a new connection code, simply duplicate the current station, enter the new code where prompted, and delete the old station to avoid additional charges.10 actions to choose from:<figure class="image image_resized" style="width:81.94%;"><img src="https://cdn-assets.productfruits.com/d0be9bf3-ede8-4096-9f16-c0eb618e3bf3"></figure> Video call the global admin &amp; all users who are not in a group The global admin and all online users who are not assigned to a group will receive notifications simultaneously on their dashboards. If no user answers the video call within 30 seconds, the system will automatically dial the default phone number specified under the global admin's call forwarding under the main settings, based on your configured preferences.User Sends notification to this specific user. Select multiple users to create a submenu.Groups This will notify the group according to your configured preferences, either for group calling or serial (call queue). Please note that for MS Teams users, each group is limited to a single user or you must use the call queue option to avoid conference calling. You can also enable group calling with MS Teams, follow these steps: create a call queue in your Microsoft Teams admin account, import this call queue as a regular user, and activate the 'MS Teams Call Queue' option in the User Tab. Please ensure that each user has an MS Teams Phone Standard license for the integration to work.PDF Displays a PDF on the station screen. Select multiple PDFs to create a submenu. (Upload PDFs from the document tab.)QR Code Displays a QR Code on the station screen. Select multiple QR Codes to create a submenu. (Upload QR Codes from the document tab.)Visitor sign in Starts the selected visitor sign in form. Select multiple Sign in forms to create a submenu. (Create your Sign in forms from the Visitor sign in tab.)Sign out Displays the sign-out form where previously signed-in visitors are prompted to enter the first three letters of their name, select their name from the generated list, and complete the sign-out process. The sign-out form is an optional feature that can be enabled when setting up your Visitor Sign-In Form.Notifications Sends an email and an SMS text.&nbsp;<figure class="image"><img src="https://cdn-assets.productfruits.com/f66f4f66-1d13-42b3-ac8e-93da7e24b264"></figure>iFrame You can display various URLs—such as online fillable forms (e.g., <a href="https://www.jotform.com" target="_blank" rel="noopener noreferrer">JotForm</a>), websites, or certain web applications like Google Calendar—within an iFrame alongside the Virtual Front Desk app. However, please note that iFrames do not support redirections. If the embedded content includes actions that redirect to a different URL, it will cause the iFrame to break. Therefore, ensure that any website, form, or web app you wish to display within an iFrame does not perform actions that redirect outside of the original domain's URLs.&nbsp;First, upload the iFrame URL under the Document section. Once uploaded, select it as the action for your button.Please note that iFrames can also be used in various other ways, such as:<ul><li>During a live call</li><li>In a Visitor Sign-in Form</li><li>Under your Station Branding section, where you can split the screen to display the iFrame alongside your welcome screen. <img class="image_resized" style="width:64.43%;" src="https://cdn-assets.productfruits.com/369d84f9-2860-42dc-85fa-9582983a8751"> &nbsp;</li></ul>

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*Read first: Creating Stations