FAQ What Devices to use with Virtual Front Desk?

Can I use any device with Virtual Front Desk?
 Yes, Virtual Front Desk is web-based, so it works with a wide range of devices. While we recommend the Neat Frame for the best experience, other devices such as iPads, Android tablets, and Windows computers are also great options.

Are the Neat Bar and Neat Pad supported?
No. The Neat Bar and Neat Pad are not supported. The Neat Frame is the recommended Neat device.

Can I use an ID scanner?
USB and Bluetooth ID scanners are not supported, but there are two built-in ways to capture a visitor ID. During sign-in, turn on ID card photo in your visitor sign-in form: the station camera opens, and the visitor holds the front, then the back of their ID up to the camera to photograph each side. During a live video call, use the digital ID scanner: the station displays a QR code, the visitor scans it with their phone to open the Virtual Front Desk ID scanner, takes a photo of their ID, and the photo is sent to your dashboard.

Do we need to purchase devices from Virtual Front Desk?
No, we do not sell devices. However, we’re happy to recommend the best ones to pair with our system.

What are the minimum computer requirements?
For the optimal experience, we recommend using a recent, high-performance computer capable of running the latest version of Chrome or Safari smoothly. While lower-end devices may function, limitations such as reduced video quality, slower performance, browser compatibility issues, and unreliable network connectivity can negatively affect the experience for both visitors and receptionists. Investing in reliable hardware is key to maintaining a professional and hassle-free operation.

Where can I purchase a floor stand for the Neat Frame?
We are an authorized reseller of the floor stand for the Neat Frame. Please contact our sales team for pricing and details.