Live Call Features

Live Call Features

ID Capture

This option prompts a pop-up window on the station, asking the visitor to agree to share their ID via the camera. Once accepted, the station’s screen will split, allowing the visitor to align their ID with the camera. When the ID is clear and readable, the host should click “Save” to capture a screenshot. The image will load, and after a few seconds, the host can choose to save the picture or retake it if it's not clear enough. Please note that retaking the picture will replace the previous one. To take and save multiple photos in your history, use the screenshot option. All information is saved in your history for future reference.
 

Digital Scanner
The scanner feature does not require any physical hardware. It uses the visitor’s own device. During a live call, the host can click the "Scanner" button, which displays a QR code on the station screen. The visitor scans this code with their phone, opening a secure browser page that allows them to either take a photo of a document or upload one from their phone's image library. Visitors can upload multiple images. On the host side, a live preview appears to confirm the image quality before submission.  All uploaded documents are saved in the call history for future reference.
https://virtualfrontdesk.productfruits.help/en/article/scanner 

 

Send PDFs and iframes to the Screen or Printer

This feature enables you to send a PDF to the station’s screen or printer while also allowing you to request the visitor's name, email, and signature if needed.

You can select a PDF from your Documents section or upload a new one to send. Once signed, the document is securely stored in your history for future reference.

Additionally, you can send an iFrame, such as a fillable form, by selecting one already uploaded in the Documents section. 

Screenshots

This option lets you take as many screenshots as needed, all images are automatically saved in your history.

QR Codes

You can generate a QR code by entering a full URL, which will then be displayed as a QR code on the station for the visitor to scan. 

Chat

This feature allows you to send a one way text message to the station.The visitor cannot reply to the message.

Hold

The "Hold" option mutes both the camera and microphone and displays a message on the station screen saying: “You have been put on hold.”

Share screen

Use this option to share your screen with the station.

POS Terminal

Send an invoice to the station screen for you customer to see and, and a payment request to the Stripe terminal for Credit and debit Cards payments.