Live Call Features

Live Call Features

ID Capture

This option prompts a pop-up window on the station, asking the visitor to agree to share their ID via the camera. Once accepted, the station’s screen will split, allowing the visitor to align their ID with the camera. When the ID is clear and readable, the host should click “Save” to capture a screenshot. The image will load, and after a few seconds, the host can choose to save the picture or retake it if it's not clear enough. Please note that retaking the picture will replace the previous one. To take and save multiple photos in your history, use the screenshot option. All information is saved in your history for future reference.

Send PDFs to Screen

This feature allows you to send a PDF to the station’s screen and, if needed, request the visitor's name, email, and signature. You can select a PDF from your document section or upload a new one to send. The signed document will then be securely stored in your history.

Screenshots

This option lets you take as many screenshots as needed, with all images automatically saved in your history.

QR Codes

You can generate a QR code by entering a full URL, which will then be displayed on the station for the visitor to scan. Example: https://www.virtualfrontdesk.com/

Chat

This feature allows you to send a text message to the station. Please note that the visitor will not be able to reply to the message.

Hold

The "Hold" option mutes both the camera and microphone and displays a message on the station screen saying: “You have been put on hold.”

Share screen

Use this option to share your screen with the station.