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Must Read to use the MS Teams integrationAndroid Tablets, Chrome in Full Screen and kiosk mode (Pinned app)iPad Kiosk mode (Guided access)Windows Kiosk modeSetting up your Microsoft 365 business (Including MS Teams for work) and Azure environment*Read first: Creating StationsAdding Users, Admins and MS Teams integrationUnderstanding Groups and call queue.Documents, PDFs, QR Codes & iFramesVisitor sign form and sign out optionSubscriptions, free trial, and pre paid credit.Trouble shooting guideCustomization, logo and background images.Live Call FeaturesNeat Frame or BoardPhone call and call forwarding Admin and regular usersVirtual AssistantPrinting Badges and DocumentsHistory, Call logs and Sign in / Sign out logsiFrames, URL, Websites and WebappsUsersQuick Access buttonSettings Menu
FAQ
FAQ Is Virtual Front Desk right for my business type?FAQ What key features set Virtual Front Desk apart from competitors?FAQ What Devices to use with Virtual Front Desk?FAQ Subscription and PlansFAQ How does the Microsoft Teams integration work?FAQ What is Virtual Front Desk's customer support like?FAQ Are you available worldwide?FAQ Do you offer Virtual Assistants to answer calls?

Live Call Features

Live video call features: take IDs, screenshots, send PDFs to screen, QR code, chat, share screen, call on hold

 

Live Call Features

ID Capture

This option prompts a pop-up window on the station, asking the visitor to agree to share their ID via the camera. Once accepted, the station’s screen will split, allowing the visitor to align their ID with the camera. When the ID is clear and readable, the host should click “Save” to capture a screenshot. The image will load, and after a few seconds, the host can choose to save the picture or retake it if it's not clear enough. Please note that retaking the picture will replace the previous one. To take and save multiple photos in your history, use the screenshot option. All information is saved in your history for future reference.

Send PDFs and iframes to the Screen or Printer

This feature enables you to send a PDF to the station’s screen or printer while also allowing you to request the visitor's name, email, and signature if needed.

You can select a PDF from your Documents section or upload a new one to send. Once signed, the document is securely stored in your history for future reference.

Additionally, you can send an iFrame, such as a fillable form, by selecting one already uploaded in the Documents section. Please ensure your fillable form includes all necessary fields, as the name, email, and signature request applies only to PDFs.

Screenshots

This option lets you take as many screenshots as needed, with all images automatically saved in your history.

QR Codes

You can generate a QR code by entering a full URL, which will then be displayed on the station for the visitor to scan. 

Chat

This feature allows you to send a text message to the station. Please note that the visitor will not be able to reply to the message.

Hold

The "Hold" option mutes both the camera and microphone and displays a message on the station screen saying: “You have been put on hold.”

Share screen

Use this option to share your screen with the station.
 

Quick Access

The Quick Access button, found in the live video call menu, enables receptionists to instantly open frequently used URLs with a single click, ensuring seamless access to essential web tools during a call.

For example, you can quickly launch your Square Virtual Terminal to send a payment request to your POS system at the station. To configure Quick Access, navigate to the Settings menu and enter the full URL in the Quick Access section.
 

 

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