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Must Read to use the MS Teams integration, call queue & auto attendantAndroid Tablets, Chrome in Full Screen and kiosk mode (Pinned app)iPad Kiosk mode (Guided access)Windows Kiosk modeSetting up your Microsoft 365 business (Including MS Teams for work) and Azure environment*Read first: Creating StationsAdding Users, Admins and MS Teams integrationUnderstanding Groups and call queue.Documents, PDFs, QR Codes & iFramesVisitor sign form and sign out optionSubscriptions, free trial, and pre paid credit.Trouble shooting guide, Firewall, PermissionsCustomization, logo and background images.Live Call FeaturesNeat Frame or BoardPhone call and call forwarding Admin and regular usersVirtual AssistantPrinting Badges and DocumentsHistory, Call logs and Sign in / Sign out logsiFrames, URL, Websites and WebappsUsersQuick Access buttonSettings Menu Sign up, Regions, Microsoft SSO and Google SSO Log inTranslatorAzure GroupsClock in Clock out, TimesheetBuilt on Microsoft Azure with ACS for Secure, HIPAA-Compliant Video TechnologyMobile application (iPhone)
FAQ
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Mobile application (iPhone)

Virtual Front Desk offers a mobile app that lets you receive native video call notifications directly on your iPhone. Simply search for "Virtual Front Desk VFD" in the App Store to download it.

The app allows you to provide face-to-face service right from your phone. Please note our mobile app is currently available for iPhone only.

Here are some key details to know:

  1. The mobile app offers limited functionality. To access the full range of Virtual Front Desk features, please use the dashboard on a PC.
     
  2. When your iPhone is locked, sliding the notification will answer the call with audio only. To enable video, tap the VFD Dashboard button after answering.
  3. Ending a call from the iOS notification will close the alert on your phone, but the call notification will remain active in the dashboard if you or others are still online on a PC.
  4. While using the app, the notifications function just like they do on the dashboard, you can end a call or place it on hold.
  5. During a video call, if another call comes in, you won’t be able to place the current call on hold. Answering the new one will end the active call.

     
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