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FAQ
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Phone call and call forwarding

 Virtual Front Desk uses standard phone numbers in multiple ways. No integration is required, the system simply dials the number you enter.

  • From your station's button section, select the Phone Call button action and enter the phone number you want the station to dial.
  • Create phone-only groups if you want to display a submenu of calling options.
  • If a button calls a user who is offline, the system will automatically dial the user’s phone number, provided the user has enabled this option.
  • As a backup, if a user is online but does not answer the video call within a set time (for example, 30 seconds), the system can automatically dial the user’s phone number. Configure from your profil's settings menu.
     

 

In "Settings," you can enable the call forwarding option and specify how many seconds the system should wait before switching from a video call to dialing the phone number. This phone number will act as the default when a button’s action is set to "All users." If all users are offline or do not answer within a specified time (e.g., 30 seconds), the system will dial the call forwarding number.

Please note: you can enter extensions in this format: 1234567890#123. If you're outside North America, ensure the correct international code is included. Call forwarding can also be configured at the group or user level. The call forwarding delay set under "Settings" will apply to all call forwarding options.


 

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