Help Center
Go back to application
Help Center
Go back to application
Must Read to use the MS Teams integrationAndroid Tablets, Chrome in Full Screen and kiosk mode (Pinned app)iPad Kiosk mode (Guided access)Windows Kiosk modeSetting up your Microsoft 365 business (Including MS Teams for work) and Azure environment*Read first: Creating StationsAdding Users, Admins and MS Teams integrationUnderstanding Groups and call queue.Documents, PDFs and QR CodesVisitor sign form and sign out optionSubscriptions, free trial, and pre paid credit.Trouble shooting guideCustomization, logo and background images.Live Call FeaturesNeat Frame or BoardPhone call and call forwarding Admin and regular usersVirtual AssistantPrinting Badges and DocumentsHistory, Call logs and Sign in / Sign out logs
FAQ
FAQ Is Virtual Front Desk right for my business type?FAQ What key features set Virtual Front Desk apart from competitors?FAQ What Devices to use with Virtual Front Desk?FAQ Subscription and PlansFAQ How does the Microsoft Teams integration work?FAQ What is Virtual Front Desk's customer support like?FAQ Are you available worldwide?FAQ Do you offer Virtual Assistants to answer calls?

Printing Badges and Documents

Printing badges and documents with the VFD printer app

Printer Setup and Usage Guide

Virtual Front Desk (VFD) allows you to seamlessly print visitor badges at the end of a visitor sign-in form and send documents to a printer during video calls with customers. Both badge and document printing functionalities can operate from the same station. Please note you will need the Enterprise plan to access this feature. 

The VFD Printer App runs in the background on your Windows computer. It doesn’t feature a visible dashboard or settings menu—only an icon in your system tray. You can right-click this icon to edit settings or close the app.

Badge Printing

Compatible Label Printer

Visitor badges are designed for the Brother QL-820 NWBc label printer, using a black-and-white 2.4-inch wide roll. While other label printers with similar roll sizes may work, we recommend the Brother QL-820 NWBc for the best performance.

Badge Printer Setup

  1. Install the printer driver on a Windows computer near your VFD station, or directly to your station if it runs on Windows. Follow the instructions in the Brother QL-820 NWBc Quick Setup Guide.
  2. Connect the Brother QL-820 NWBc label printer to the same Windows computer near your VFD station, or directly to your station if it runs on Windows.
  3. Once installed, access the printer’s Preferences and set the roll width to 2.4 inches for proper badge formatting.

Internet Connection

Ensure the document printer is connected to the internet by following the manufacturer’s setup instructions.

Document Printing

Setup Instructions

  1. Install the appropriate driver for your document printer on a Windows computer near your VFD station, or directly to your station if it runs on Windows.
  2. Connect the printer to a Windows computer near your VFD station, or directly to your station if it uses Windows.

Internet Connection

Ensure the document printer is connected to the internet by following the manufacturer’s setup instructions.
 

Installing the Virtual Front Desk Printer App
 

Download the VFD Printer App

  • Access the VFD Printer App on the Microsoft Store using the following link: Download VFD Printer App.
  • Install the app on the Windows computer connected to your printers.

Enter Location ID Code

  • Once installed, the app will prompt you to enter a Location ID code. Proceed to the next steps to retrieve your Location ID.

Configuring the Printer in the Virtual Front Desk Dashboard
 

Log In

  • Sign in to your VFD Dashboard.

Access Printer Settings

  • Navigate to the Printer section in your dashboard.
  • Select the location where you’d like to add a printer.

Add a Printer

  • Click Add Printer.
  • Locate the Location ID.
  • Enter the Location ID into the VFD Printer App on your Windows computer.

Select and Configure the Printer

  • Choose the printer you want to add from the list.
  • Assign a name to the printer.
  • Indicate whether it will be used for Badge Printing or Document Printing.
  • If prompted, type in the printer type.

Save Changes

  • Click Save Changes to finalize the setup.
  • Your printer is now ready to use!

Adding Additional Printers

To add another printer:

  • Repeat the steps above for each printer you want to configure.
  • All stations in this location will automatically connect to the newly added printers and be ready to send printing tasks.

By following these steps, you can easily manage and configure printers for seamless operation with Virtual Front Desk.

Setting Up Badge Printing on Your Visitor Sign-In Form
 

Access the Sign-In Forms Menu

  • Log in to your VFD Dashboard.
  • Navigate to the Sign-In Forms section.

Create a New Sign-In Form

  • Click on Create New Sign-In Form.
  • Fill in the necessary details for your form.

Enable Badge Printing

  • In the form settings, locate the Badge Printing option.
  • Toggle the option to Enable badge printing.
  • Configure your badge by customizing its design and the information fields.

Save Your Changes

  • Click Save to apply your settings.
  • Your sign-in form is now set up to print badges automatically when visitors check-in.
     

Printing Documents During a Live Video Call

To print a document while on a video call:

Upload the Document

  • Before the Call:
    • Go to the Documents section in your dashboard.
    • Upload the documents you may need during the call.
  • During the Call:
    • Use the upload option within the video call interface to select or upload a document on the spot.

Send to Printer

  • Once the document is uploaded, click on the Send to Printer button.
  • The document will be sent to your connected printer and printed immediately.
     

Troubleshooting Guide: Printer Status "Not Operational"

If your printer status shows "Not Operational," it typically indicates one of the following issues:

The Virtual Front Desk Printer App on Your Windows Computer Is Closed or Not Functioning Properly

  • Solution: Close and reopen the app. If the issue persists, uninstall and reinstall the app to ensure it is working correctly.

Your Printer Is Disconnected From Your Computer or the Network

  • Solution: Verify that all connections are secure. Ensure the printer is connected to your computer or network. After checking, refresh your Dashboard to update the status to "Operational."

 

 

Powered by Product Fruits