Help Center
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Help Center
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Must Read to use the MS Teams integration, call queue & auto attendantAndroid Tablets, Chrome in Full Screen and kiosk mode (Pinned app)iPad Kiosk mode (Guided access)Windows Kiosk modeSetting up your Microsoft 365 business (Including MS Teams for work) and Azure environment*Read first: Creating StationsGroups and call queue.Documents, PDFs, QR Codes & iFramesVisitor sign in, sign out and Express QR code sign inSubscriptions, free trial, and pre paid credit.Trouble shooting guide, Firewall, PermissionsCustomization, logo and background imagesLive Call FeaturesNeat Frame or BoardPhone call and call forwarding Owner, admin and regular usersVirtual AssistantPrinting Badges and DocumentsHistory ; Call logs, Sign in logs, Pre-Registration logs and Transaction logsiFrames, URL, Websites and WebappsUsersQuick Access buttonSettings Menu Sign up, Regions, Microsoft SSO and Google SSO Log inTranslatorAzure GroupsClock in Clock out, TimesheetsInfrastructure; Built on Microsoft Azure with ACS, HIPAA-Compliant Video TechnologyMobile application iPhone and iPadDigital ScannerPrinter app technical specificationsPayments Stripe Terminal, Credit and Debit Card Reader, POS Point of Sales Android Mobile native applicationMonitoring or Live streaming your stations
FAQ
FAQ Is Virtual Front Desk right for my business type?FAQ What key features set Virtual Front Desk apart from competitors?FAQ What Devices to use with Virtual Front Desk?FAQ Subscription and PlansFAQ How does the Microsoft Teams integration work?FAQ What is Virtual Front Desk's customer support like?FAQ Are you available worldwide?FAQ Do you offer Virtual Assistants to answer calls?

Settings Menu

Settings Menu

 Profile

 

Information about the account, email notification, select the langauge of your dashboard, roles and switch organization. (You can only switch organization if you are not the global admin.)

Call Settings
 

SMS Notifications

This is the default SMS notification setting for the user and applies when the "All Users" option is selected for a button if you are the global admin. Please note that Groups and Individual Users can set their own SMS notification numbers.

Call Forwarding

This is the default call forwarding number for the Global Admin and applies when "All Users" is selected for a button. Groups and Individual Users can also configure their own call forwarding numbers.

Call Forwarding Timeout

Defines the time delay before dialing the call forwarding number when video calls are not answered.

Quick Access

The Quick Access button, located in the live video call menu, allows receptionists to open frequently used URLs with a single click, providing seamless access to essential web tools during a call.

For example, you can quickly open your Square Virtual Terminal to send a payment request to your POS system at the station.

Video Background (Chrome Only)

Allows you to blur or display an image as your background during calls. This feature is supported only in Google Chrome.
 

Billing & Invoices

In this section, you can manage your billing details and payment method, select or cancel your subscription, view your invoices, and purchase prepaid credits.
 

Monitoring

This section allows you to enable the live streaming of your stations.

Advance Settings

 

Several options are available in this section. To enable Microsoft Teams, you must sign in using the Microsoft SSO option to unlock and complete the Teams integration.

For Guesty users, PMS properties can be imported in a single click.

 

 

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