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Android Tablets, Chrome in Full Screen and kiosk mode (Pinned app)iPad Kiosk mode (Guided access)Windows Kiosk modeSetting up your Microsoft 365 business (Including MS Teams for work) and Azure environment*Read first: Creating StationsGroups and call queue.Documents, PDFs, QR Codes & iFramesVisitor sign in, sign out and Express QR code sign inSubscriptions, free trial, and pre paid credit.Trouble shooting guide, Firewall, PermissionsCustomization, logo and background images & videosLive Call FeaturesNeat Frame or BoardPhone calls and call forwarding Organizations, owner, admin and regular usersVirtual AssistantPrinting Badges and DocumentsHistory ; Call logs, Sign in logs, Pre-Registration logs and Transaction logsiFrames, URL, Websites and WebappsUsersQuick Access buttonSettings Menu Sign up, Regions, Microsoft SSO and Google SSO Log inTranslatorAzure GroupsClock in Clock out, TimesheetsInfrastructure; Built on Microsoft Azure with ACS, HIPAA-Compliant Video TechnologyMobile application iPhone and iPadDigital ScannerPrinter app technical specificationsPayments Stripe Terminal, Credit and Debit Card Reader, POS Point of Sales Android Mobile native applicationMonitoring or Live streaming your stationsMS Teams Call Queue vs Auto Attendant Explained Neat Pulse and setting up your Neat Frame with Virtual Front DeskSMS for Microsoft TeamsSlack integrationOutlook Calendar add in for Pre Registration and Express QR code Sign in
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Settings Menu

Settings Menu
*Please note this article contains new features to be release on May 1st 2026.

Personal

Profile

Information about the account, email notification, select the langauge of your dashboard.
 

Notifications & Calls

Use this section to control how you receive notifications and calls. From here, you can:

  • Enable or disable email notifications
  • Select your preferred camera and microphone
  • Opt in to SMS notifications
  • Toggle the Microsoft Teams calls integration on or off
  • Choose between receiving video calls via Microsoft Teams or SMS messages only

For more information on configuring the Microsoft Teams integration, see the MS Teams integration guide.

Slack integration 
Connect to Slack to receive notifications directly in your Slack app. For setup instructions, refer to the Slack integration documentation.

Call forwarding 
Configure call forwarding to route incoming calls to a phone number when you're offline or unavailable. You can also set a timeout (for example, 30 seconds) after which an unanswered video call will automatically dial a designated number.

Quick access URL 
Add a shortcut link to any website you'd like to open quickly during a live video call.

Video background 
Upload a custom image to use as your background during live video calls. This is useful for maintaining privacy when working from home.

Note: Profile and Notifications and Calls are user-level settings, meaning they apply only to your individual account. The settings described below are organization-level and apply across the entire organization.

 

Organization

General

In this section, you can:

  • Create new organizations and switch between them
  • Edit the organization name 
  • Transfer ownership to another member
  • Delete the organization

If you're a regular user (not the owner), you'll also see the option to leave the organization.
 

Features
In this section, you can configure organization-wide features:

  • Timesheet. Enable or disable timesheet functionality for your organization.
  • Call history retention. Virtual Front Desk keeps call history for 12 months by default. You can opt to automatically delete records after 30 days instead.
  • Call waiting music. Set the music that plays while users wait during a video call.
  • Microsoft Teams captions. Opt in to enable captions for Microsoft Teams calls.
  • Star rating. Opt in to collect star ratings after calls.
  • Call waiting time. Set the number of seconds before an unanswered call is routed to the fallback number (when not using a queue group). For example, if a user doesn't answer a video call within 30 seconds, the system can automatically dial a designated phone number.
     

Integrations

Connect Virtual Front Desk to external services. Use Stripe to enable payment terminals and POS integration, or connect Azure Active Directory to import users directly from your Azure portal instead of by email.

You can also sign in with Microsoft SSO and connect to a different Azure AD tenant, including those belonging to other organizations. As long as you have valid Microsoft credentials, you can import users from any Azure tenant.
 

 

Billing & Invoices

Manage your billing details and payment method, select or cancel your subscription, view your invoices, and purchase prepaid credits.
 

Monitoring

This section allows you to enable the live streaming of your stations.

 

 

 

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