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Must Read to use the MS Teams integrationAndroid Tablets, Chrome in Full Screen and kiosk mode (Pinned app)iPad Kiosk mode (Guided access)Windows Kiosk modeSetting up your Microsoft 365 business (Including MS Teams for work) and Azure environment*Read first: Creating StationsAdding Users, Admins and MS Teams integrationUnderstanding Groups and call queue.Documents, PDFs, QR Codes & iFramesVisitor sign form and sign out optionSubscriptions, free trial, and pre paid credit.Trouble shooting guideCustomization, logo and background images.Live Call FeaturesNeat Frame or BoardPhone call and call forwarding Admin and regular usersVirtual AssistantPrinting Badges and DocumentsHistory, Call logs and Sign in / Sign out logsiFrames, URL, Websites and WebappsUsersQuick Access buttonSettings Menu
FAQ
FAQ Is Virtual Front Desk right for my business type?FAQ What key features set Virtual Front Desk apart from competitors?FAQ What Devices to use with Virtual Front Desk?FAQ Subscription and PlansFAQ How does the Microsoft Teams integration work?FAQ What is Virtual Front Desk's customer support like?FAQ Are you available worldwide?FAQ Do you offer Virtual Assistants to answer calls?

Settings Menu

Settings Menu

 

SMS Notifications

This is the default SMS notification setting for the Global Admin and applies when the "All Users" option is selected for a button. Please note that Groups and Individual Users can set their own SMS notification numbers.

Call Forwarding

This is the default call forwarding number for the Global Admin and applies when "All Users" is selected for a button. Groups and Individual Users can also configure their own call forwarding numbers.

Call Forwarding Timeout

Defines the time delay before dialing the call forwarding number when video calls are not answered.

Microsoft Teams Call

This option is only available when logging in with Microsoft SSO and is exclusively used for Microsoft Teams integration.

Role

Displays your role and organizational affiliation. You can leave an organization and create your own account using this function.

Background (Chrome Only)

Allows you to blur or display an image as your background during calls. This feature is supported only in Google Chrome.

Quick Access

The Quick Access button, located in the live video call menu, allows receptionists to open frequently used URLs with a single click, providing seamless access to essential web tools during a call.

For example, you can quickly open your Square Virtual Terminal to send a payment request to your POS system at the station.

 

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