Help Center
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Help Center
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Must Read to use the MS Teams integrationAndroid Tablets, Chrome in Full Screen and kiosk mode (Pinned app)iPad Kiosk mode (Guided access)Windows Kiosk modeSetting up your Microsoft 365 business (Including MS Teams for work) and Azure environment*Read first: Creating StationsAdding Users, Admins and MS Teams integrationUnderstanding Groups and call queue.Documents, PDFs and QR CodesVisitor sign form and sign out optionSubscriptions, free trial, and pre paid credit.Trouble shooting guideCustomization, logo and background images.Live Call FeaturesNeat Frame or BoardPhone call and call forwarding Admin and regular usersVirtual AssistantPrinting Badges and DocumentsHistory, Call logs and Sign in / Sign out logs
FAQ
FAQ Is Virtual Front Desk right for my business type?FAQ What key features set Virtual Front Desk apart from competitors?FAQ What Devices to use with Virtual Front Desk?FAQ Subscription and PlansFAQ How does the Microsoft Teams integration work?FAQ What is Virtual Front Desk's customer support like?FAQ Are you available worldwide?FAQ Do you offer Virtual Assistants to answer calls?

FAQ What is Virtual Front Desk's customer support like?

At Virtual Front Desk, we’re dedicated to providing exceptional support whenever you need it. While our documentation covers most topics, we know it might not answer every question, so we offer live chat support to assist you on the go.

Here’s what you can expect from our support team:

  • Availability: Free customer and technical support is available Monday to Friday, from 7 AM to 7 PM EST.
  • Live Assistance: Reach out via chat, and our specialists will assist you if our AI bot doesn’t have the information you need.
  • Enhanced Support Features: Our chat includes video calls and screen-sharing options, allowing us to view your dashboard and help you resolve any questions or issues more effectively.



 

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