iPad Kiosk mode (Guided access)

iPad Kiosk Mode (Guided Access)

Lock an iPad on your Virtual Front Desk station with Apple’s built-in Guided Access.

Guided Access keeps the iPad on a single app, so visitors cannot leave your station or open other apps. Follow these steps once to prepare the iPad, then start Guided Access whenever you set up the station.

Step 1: Allow the camera and microphone in Safari

1. Open Settings > Safari (on newer iPads: Settings > Apps > Safari).
2. Under Settings for Websites, set Camera and Microphone to Allow.

Step 2: Keep the screen on

1. Open Settings > Display & Brightness > Auto-Lock.
2. Select Never.

Keep the iPad plugged in at all times.

Step 3: Turn on Guided Access

1. Open Settings > Accessibility > Guided Access.
2. Turn on Guided Access.
3. Tap Passcode Settings > Set Guided Access Passcode and choose a passcode. It can be different from the iPad’s own passcode. You can also turn on Face ID or Touch ID to end a session.

Step 4: Open your station in Safari

1. Open Safari and go to your station address: station.virtualfrontdesk.com in the United States (or station.virtualfrontdesk.ca, .global or .asia for your region).
2. Enter the station’s connection code from your dashboard, if asked.
3. Hide Safari’s toolbar: tap the page menu icon next to the address, then tap Hide Toolbar. The station now fills the screen.

Step 5: Start Guided Access

1. Quickly press the top button (or the Home button on iPads that have one) three times.
2. In the Guided Access screen, you can circle any area of the screen to disable it, and tap Options to turn off features such as the volume buttons.
3. Tap Start in the top-right corner.

The iPad is now locked on your station.

End Guided Access

1. Quickly press the top button (or the Home button) three times.
2. Enter your Guided Access passcode, or use Face ID or Touch ID.
3. Tap End in the top-left corner.

Tips

• Use an enclosure stand. A secure stand protects the iPad and covers the buttons. Choose a model that does not cover the camera.
• Check the camera and microphone. If calls do not connect, make sure Safari still allows the camera and microphone. To learn more, read Troubleshooting Guide, Firewall and Permissions.

Need more help?

Please contact us through the live chat.