Help Center
Go back to application
Help Center
Go back to application
Must Read to use the MS Teams integration, call queue & auto attendantAndroid Tablets, Chrome in Full Screen and kiosk mode (Pinned app)iPad Kiosk mode (Guided access)Windows Kiosk modeSetting up your Microsoft 365 business (Including MS Teams for work) and Azure environment*Read first: Creating StationsAdding Users, Admins and MS Teams integrationUnderstanding Groups and call queue.Documents, PDFs, QR Codes & iFramesVisitor sign form and sign out optionSubscriptions, free trial, and pre paid credit.Trouble shooting guideCustomization, logo and background images.Live Call FeaturesNeat Frame or BoardPhone call and call forwarding Admin and regular usersVirtual AssistantPrinting Badges and DocumentsHistory, Call logs and Sign in / Sign out logsiFrames, URL, Websites and WebappsUsersQuick Access buttonSettings Menu Sign up, Regions, Microsoft SSO and Google SSO Log inTranslatorAzure GroupsClock in Clock out, TimesheetBuilt on Microsoft Azure with ACS for Secure, HIPAA-Compliant Video Technology
FAQ
FAQ Is Virtual Front Desk right for my business type?FAQ What key features set Virtual Front Desk apart from competitors?FAQ What Devices to use with Virtual Front Desk?FAQ Subscription and PlansFAQ How does the Microsoft Teams integration work?FAQ What is Virtual Front Desk's customer support like?FAQ Are you available worldwide?FAQ Do you offer Virtual Assistants to answer calls?

Built on Microsoft Azure with ACS for Secure, HIPAA-Compliant Video Technology

Virtual Front Desk – Built on Microsoft Azure with ACS for Secure, HIPAA-Compliant Video Technology

Virtual Front Desk is a modern, cloud-based visitor management and virtual reception platform designed for enterprise-grade security, reliability, and scalability. Our application is built entirely on Microsoft Azure, leveraging the power of Azure’s global infrastructure and advanced security capabilities to deliver a trusted experience to organizations around the world.

Microsoft Azure – Our Infrastructure Backbone

Virtual Front Desk is hosted exclusively on Microsoft Azure, one of the most secure and compliant cloud platforms available today. Azure enables us to:

Ensure data security and privacy through end-to-end encryption, access controls, and network protection.

Meet stringent compliance requirements, including HIPAA, GDPR, SOC 2, ISO/IEC 27001, and more.

Maintain high availability with redundant regional hosting options and built-in disaster recovery.

Scale globally, offering performance optimization and data residency where required.

Azure Communication Services (ACS) – Our Video Technology

For real-time video communication, Virtual Front Desk uses Azure Communication Services (ACS). ACS is the same secure video platform that powers Microsoft Teams and provides:

Enterprise-grade video calling, fully integrated into our application.

Secure identity management with Microsoft Entra ID (formerly Azure Active Directory).

Encrypted media streams, protecting all video and audio interactions from end to end.

Built-in compliance with HIPAA, ensuring that protected health information (PHI) is handled in accordance with U.S. healthcare privacy standards.

HIPAA Compliance & Security Commitment

Security and privacy are at the core of everything we do. By building on Azure and ACS, Virtual Front Desk inherits Microsoft's world-class compliance framework. This allows us to confidently support healthcare providers, government institutions, and other regulated industries.

Key security features include:

Data encryption at rest and in transit

Role-based access controls and audit logging

Secure authentication using Microsoft and third-party identity providers

Ongoing security updates and threat monitoring managed by Microsoft

Powered by Product Fruits