Admin and regular users

The email address used to create a new Virtual Front Desk account will automatically be assigned as the global administrator for that account. This role cannot be transferred or changed unless a new account is created.

By default, all new users added to the account will have regular user roles with limited access to features. However, you can promote any regular user to an admin role by selecting "Admin" in the user’s settings under the user management section.

Please note that the global admin cannot join groups and is the only user with access to the Microsoft AAD directory search engine, available to those who login using the Microsoft SSO option as an admin for the MS Teams integration.