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Android Tablets, Chrome in Full Screen and kiosk mode (Pinned app)iPad Kiosk mode (Guided access)Windows Kiosk modeSetting up your Microsoft 365 business (Including MS Teams for work) and Azure environment*Read first: Creating StationsGroups and call queue.Documents, PDFs, QR Codes & iFramesVisitor sign in, sign out and Express QR code sign inSubscriptions, free trial, and pre paid credit.Trouble shooting guide, Firewall, PermissionsCustomization, logo and background images & videosLive Call FeaturesNeat Frame or BoardPhone calls and call forwarding Organizations, owner, admin and regular usersVirtual AssistantPrinting Badges and DocumentsHistory ; Call logs, Sign in logs, Pre-Registration logs and Transaction logsiFrames, URL, Websites and WebappsUsersQuick Access buttonSettings Menu Sign up, Regions, Microsoft SSO and Google SSO Log inTranslatorAzure GroupsClock in Clock out, TimesheetsInfrastructure; Built on Microsoft Azure with ACS, HIPAA-Compliant Video TechnologyMobile application iPhone and iPadDigital ScannerPrinter app technical specificationsPayments Stripe Terminal, Credit and Debit Card Reader, POS Point of Sales Android Mobile native applicationMonitoring or Live streaming your stationsMS Teams Call Queue vs Auto Attendant Explained Neat Pulse and setting up your Neat Frame with Virtual Front DeskSMS for Microsoft TeamsSlack integrationOutlook Calendar add in for Pre Registration and Express QR code Sign in
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Users

Users represent the people the system can reach from a station. While we refer to them as “users,” they can also represent receptionists or companies for example, in a coworking space where multiple businesses share the same building.

From the User Management menu, click Add a user. You will have two options: add a user manually by email invitation, or import users from your Azure Active Directory (Entra). Refer to the Microsoft Teams integration article to complete the MS Teams setup.

Adding users by email is intended for use with the Virtual Front Desk web application, where video call notifications are delivered directly to the user’s dashboard.

Fill in the user information as needed. You can also enable optional settings such as SMS number so the user receives a text message when their button is selected, and a call forwarding number for the system to dial if the user is unavailable in the dashboard. 

An email will be sent to the user with a link to log into the app with a password. If the user already has a Virtual Front Desk account, no email will be sent. Instead, a pop-up will appear the next time they log in, inviting them to switch teams and join your organization. The user can edit his notification preferences.

The user will remain in Pending status until they log in and join your team.
 

 

Owner, Admin and Regular users

The email address used to sign up for a new Virtual Front Desk account is automatically assigned as the organization owner. Ownership can be transferred at any time from the Settings section.

By default, new users added to the account are assigned the regular user role, which provides limited access to features. To promote a regular user to admin, open the user's settings under User Management and select "Admin."


 

 

 

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