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Must Read to use the MS Teams integrationAndroid Tablets, Chrome in Full Screen and kiosk mode (Pinned app)iPad Kiosk mode (Guided access)Windows Kiosk modeSetting up your Microsoft 365 business (Including MS Teams for work) and Azure environment*Read first: Creating StationsAdding Users, Admins and MS Teams integrationUnderstanding Groups and call queue.Documents, PDFs and QR CodesVisitor sign form and sign out optionSubscriptions, free trial, and pre paid credit.Trouble shooting guideCustomization, logo and background images.Live Call FeaturesNeat Frame or BoardPhone call and call forwarding Admin and regular usersVirtual AssistantPrinting Badges and DocumentsHistory, Call logs and Sign in / Sign out logs
FAQ
FAQ Is Virtual Front Desk right for my business type?FAQ What key features set Virtual Front Desk apart from competitors?FAQ What Devices to use with Virtual Front Desk?FAQ Subscription and PlansFAQ How does the Microsoft Teams integration work?FAQ What is Virtual Front Desk's customer support like?FAQ Are you available worldwide?FAQ Do you offer Virtual Assistants to answer calls?

FAQ Subscription and Plans

How can I start my free trial?
Every new account automatically starts with a 30-day free trial for the Enterprise plan. The trial begins after you add your credit card details in the billing section. If you don’t make any changes, your subscription will automatically start at the end of the trial period. If you downgrade to the Professional or Essential plan during the trial, your subscription will begin immediately.

Can I cancel my subscription at any time?
Yes, Virtual Front Desk operates on a monthly subscription basis. You can cancel anytime through the billing section. While your account will remain open, no further charges will occur after cancellation.

What is the annual plan or prepaid credit option?
The annual plan functions as a non-refundable prepaid credit, offering significant savings:

  • Add $500 or more to your account and receive a 20% bonus.
  • Add $1,000 or more and receive a 25% bonus.
    This credit can be applied to any plan. Once the credit is used up, regular monthly charges will resume. You can add more credit at any time in the billing section.

Do you charge per station or account?

We charge per active station. Here’s a breakdown of the pricing:

  • Enterprise Plan: $109 per month per active station, all-inclusive.
    For example, three stations would cost $327 per month.
     
  • Professional Plan (Pay-As-You-Go): 
    $49 per active station per month, plus:
    • $0.07 per video call
    • $7 per additional user (beyond the first five)
    • $7 per group per month
       
  • Essential Plan: A flat monthly fee of $29 per active station, regardless of usage.
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