Mobile application iPhone and iPad

Mobile App for iPhone and iPad

Answer video calls from your stations wherever you are.

The Virtual Front Desk Mobile app lets you receive video call notifications directly on your iPhone or iPad, and answer visitors face to face from anywhere. The app is free. Search for Virtual Front Desk Mobile in the App Store, or open it in the App Store.

Using Android? Read Android Mobile native application.

Important: if your account is outside the United States (Canada, Global (EU) or Asia (AU)), close and reopen the app after you sign in for the first time.
Keep the app up to date: always use the latest version of the app. Turn on automatic updates in the App Store, or check for updates regularly.

What to know

• The app is made for answering calls only. To set up stations, users, sign-in forms and other features, use the dashboard on a computer.
• When your iPhone is locked, swiping the notification answers the call with audio only. To turn on video, tap the Virtual Front Desk Mobile button on the call screen.

Tap Virtual Front Desk Mobile to turn on video
 

• Declining from the iOS notification closes the alert on your phone, but does not end the call itself. If no one answers, the call times out and ends on the station after a few seconds.

A call notification on iPhone
 

• While the app is open, calls work just like on the dashboard: you can answer a call, put it on hold or end it.
• One call at a time: if another call comes in during a video call, you cannot put the current call on hold. Answering the new call ends the active one. To switch between calls, use the dashboard on a computer.

Answer, hold or end a call in the app

Need more help?

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