Groups and call queue.

Groups

From the User tab, Create groups to send video call notifications to all members simultaneously or route them through a sequential queue (video calls only). If no one responds within 30 seconds, the system can automatically dial the group’s designated phone number, based on your settings. For Azure groups (employee directory), please refer to the Azure Group article.

You can also configure a group without users to bypass video calls entirely and place a phone call directly. This is useful for creating submenus with phone-call–only options. Selecting more than one group will create a submenu on your station.

After saving your group, go to your station and link the group to a button. The button will then call only the users in that group and use the group’s phone number (if assigned).

To create a submenu, attach more than one group to the same button.

*When creating a group with MS Teams users, group calling is disabled, only the call queue option is available. Alternatively, for even more flexibility you can create the call queue or group within your MS Teams admin account and then import it as a regular user using the Microsoft AAD search box. Enable the "MS Teams Call Queue" option and add as a regular user. From your station, select "User" from the list of actions and select your call queue. Clicking this button will video call into your MS Teams Call Queue.
 

Using Auto Attendant in Microsoft Teams
To use the Auto Attendant feature, select the Phone Call action. The system will dial the Auto Attendant number automatically. If you need a submenu, create standard groups without users and enter the appropriate phone number for each group. When one of these groups is selected as the action for a button, it will initiate a phone call to the corresponding Auto Attendant number.

Note: This option supports audio (phone) calls only.