Monitoring or Live streaming your stations

With the Enterprise plan, Virtual Front Desk now allows you to monitor the lobby or area where your station is located. While the station continues to display the welcome screen and action buttons, its camera streams a live feed that you can view directly from your dashboard.

If you see a visitor you’d like to engage with, you can start a video call instantly by clicking the call icon on the live stream or by using the call button for that station from your dashboard’s station list.

To avoid additional subscription costs, the monitoring stream is intentionally low resolution. It may appear slightly pixelated and lag by 3–4 seconds. Once you initiate a video call, normal video quality is restored. The monitoring stream is designed to give you a quick view of the lobby not high-definition video.

You can monitor as many stations as you like; however, only four live feeds can be viewed at the same time. You can switch between stations by changing pages and choose which four stations to display by collapsing or expanding individual feeds.

For example, if you have 12 stations and 3 receptionists, each receptionist can monitor 4 stations, allowing your team to collectively cover all 12 stations.

To enable monitoring, click Manage Monitoring or go to your Settings and select the stations you want to monitor. Please note that users can only monitor stations in locations they have permission to access.