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SMS for Microsoft Teams

*Available from April 2026

Virtual Front Desk allows you to receive SMS text messages directly in Microsoft Teams without requiring any integration, Calling Plan, or Teams Phone license.

To use Microsoft Teams, you must log in to Virtual Front Desk using the Microsoft SSO option when creating your account. Users must be imported from Azure Active Directory, not added manually via email. This step is essential.

Next, go to your Virtual Front Desk dashboard, navigate to Settings > Advanced Settings, and enable both Microsoft Teams and Microsoft Teams SMS.

Then, open Microsoft Teams, search for “Virtual Front Desk SMS” in the app store, and install the app.

When creating a button, select the User option and choose the appropriate user. If Microsoft Teams SMS is enabled for that user, they will begin receiving text messages directly in Teams.

You can also enable or disable SMS notifications at any time from the user edit section in Virtual Front Desk.

Virtual Front Desk also supports video calls into Microsoft Teams. For that setup, please refer to the Microsoft Teams integration documentation.

The SMS feature is a quick and simple way to start receiving messages in Teams within minutes.

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