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SMS for Microsoft Teams

Virtual Front Desk can send SMS text messages directly into Microsoft Teams. Unlike video calling into Teams, which requires additional Microsoft licensing, SMS messaging works at no extra cost.

Note: If you only plan to use SMS into Teams, leave the video call feature toggled off, enabling it without the required licensing will cause an error.

SMS in Microsoft Teams only works for users imported from Azure Active Directory (AAD). Users added manually by email will not have access to this feature.

To connect your account to Azure Active Directory:

  1. Open your Virtual Front Desk dashboard.
  2. Go to Settings > Integrations.
  3. Click Connect to Azure.


    Once connected, you can import users from your AAD search box and those users will have the option to use MS Teams SMS.


Install the Virtual Front Desk SMS app.

Open Microsoft Teams, search for “Virtual Front Desk SMS” in the app store, and install the app.

When creating a button, select the User option and choose the appropriate user. If Microsoft Teams SMS is enabled for that user, they will begin receiving text messages directly in Teams.

You can also enable or disable SMS notifications at any time from the user edit section in Virtual Front Desk.

Virtual Front Desk also supports video calls into Microsoft Teams. For that setup, please refer to the Microsoft Teams integration documentation.

The SMS feature is a quick and simple way to start receiving messages in Teams within minutes.

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