OKTA integration SSO sign in

Okta integration, SSO sign-in

Sign-in methods

Virtual Front Desk supports several sign-in methods:

• Email and password: standard credentials created when you sign up.
• Microsoft SSO: sign in with your Microsoft work account (Microsoft Entra ID).
• Google SSO: sign in with your Google Workspace account.
• Okta: for organizations that need centralized identity management and an additional layer of security.

Each user can have only one active sign-in method at a time. To switch a user from one method to another, for example from Google SSO to Okta, an administrator opens User management, clicks the pencil icon next to the user, and clicks Reset login method. The method the user chooses at their next sign-in becomes their new sign-in method. The Log in column of the user list shows each user’s current method.

The Login method of a user, with the Reset login method button

Connect Okta to Virtual Front Desk

This guide walks you through connecting Okta so the people in your organization can sign in to Virtual Front Desk with their existing Okta credentials. The Okta integration is available on all plans.

Step 1. Create an app integration in Okta

1. In your Okta Admin Console, go to Applications > Applications and click Create App Integration.

The Applications page of the Okta Admin Console

2. Under Sign-in method, select OIDC - OpenID Connect. Under Application type, select Web Application. Click Next.

Creating a new app integration in Okta

3. Give the integration a name, for example “Virtual Front Desk”.
4. Under Sign-in redirect URIs and Sign-out redirect URIs, enter the address for your region:

• United States: https://login.virtualfrontdesk.com/login/callback
• Canada: https://login.virtualfrontdesk.ca/login/callback
• Europe: https://login.virtualfrontdesk.global/login/callback
• Asia: https://login.virtualfrontdesk.asia/login/callback

The sign-in and sign-out redirect URIs

5. Under Assignments, select Allow everyone in your organization to access and turn on Enable immediate access with Federation Broker Mode. Click Save.

The Assignments settings

6. On the app’s General tab, under Client Credentials, copy the Client ID. Under Client Secrets, copy the secret.

The Client ID and client secret of the app

Step 2. Enter your Okta details in Virtual Front Desk

1. In Virtual Front Desk, click the Settings icon (the gear) next to your name, then under Organization, select Integrations.
2. Under Okta SSO, enter:

• Okta URL: the base address of your Okta Admin Console, shown in your browser’s address bar. It typically looks like https://yourcompany.okta.com.
• Client ID and Client Secret: the values you copied in Step 1.

3. Click Connect to Okta.

The Okta SSO settings in Virtual Front Desk

Your email domain is verified automatically from your own email address. To use Okta for another domain, open Use a different domain.

Your integration is complete. Users invited with an email address in your domain are sent to Okta automatically when they sign in to Virtual Front Desk.